Frequently Asked Questions

Tutoring Program

Why should I choose TutorBright?
Put simply, because we care. In fact CARE is our company value and we live and work by this. We promise to provide the best tutor for your child and we will go above and beyond to ensure we do this for every student we work with.
Where do you offer tutoring?
We provide tutoring across Melbourne and Geelong.
How is my child matched with a tutor-mentor?
We take into consideration the results from the assessment and match them with the academic, teaching style, personality and interests of our tutor-mentors.
What year levels do you provide tutoring for?
We offer tutoring for all school levels including primary, secondary and VCE subjects. We also provide tutoring for adult learners.
Where is the tutoring conducted?
The tutoring is delivered in the home, usually at the kitchen table. Sometimes we provide tutoring in local libraries if this is more convenient for our families.
Do you offer VCE tutoring?
Yes we do. Our VCE tutors are all experienced and knowledgeable in their respective field.
Who can I talk to find out more about your programs and tutors?
Just call our office on 1300 698 886 and talk to our Education team who are all equipped to talk you through your questions and offer professional guidance about how we can help.
How long will my child need tutoring for?
The tutoring program really depends on the learning goals of every child. During the assessment process, we talk through your learning goals and reasons for getting tutoring. From this discussion, we can work with you to establish exactly what your child needs to reach their learning goal. For example,if you’re looking to get tutoring at VCE level, we recommend a minimum of 90 minute sessions.
What is the assessment?

Before a new student begins one of our tutoring programs, TutorBright conducts a free assessment. This is an opportunity to review your child’s current academic position, personality and attitude to learning. By understanding every student on an individual level, we can identify any learning gaps or extension opportunities for your child and prepare a program especially for them.

What if the tutor is not working out?
Because we invest so much time at the beginning of the process to ensure the tutor is the right match, it rarely happens. However, if you do find that the tutor is not right for your child, we will replace the tutor asap, that’s part of our service to ensure we provide the best tutor for your child.
Do you have packages?
Yes we do. We offer a range of packages to suit your needs and goals including term, semester and school year packages. By getting a package, you can get a discount on our normal hourly rate.
How much will it cost?
That depends on your tutoring needs. We would encourage you to call the office to discuss how we can help and talk you through the best program and options for your child.
How can I pay for the tutoring?
We accept debit/card payments and use NAB to securely process payments. If you opt for one of our convenient packages, this is set up as equal instalments on either monthly or fortnightly payments using a card payment. Cash transactions are not permitted due to security and administration issues.
What is the cancellation policy?
We have a cancellation policy to ensure that all parties in the tutoring process are treated fairly. We require 24 hours notice if you need to cancel or re-schedule a session. Our tutor-mentors take the time to travel to your home and take pride in their lesson planning, so this is an important condition of our tutoring agreement. We also understand and appreciate there will be times of emergency and we will consider each situation on a case by case basis.


Why are they called tutor-mentors?
Because we focus on both aspects when we provide tutoring for your child. Our approach and process is holistic which means that not only do we ensure your child’s academic needs are met but they are also matched with a tutor-mentor they can relate to. The mentorship component of our tutoring program enables our tutor-mentors to connect with your child and encourage them to reach their full potential.
How is my child matched with a tutor-mentor?
We take into consideration the results from the assessment and match them with the academic, teaching style, personality and interests of our tutor-mentors.
Can you tell me more about your tutors-mentors?
We work tirelessly to recruit the best tutor-mentors. We have zero tolerance for tutor-mentors that do not share our company value to CARE for every student we work with. All of our tutor-mentors are put through our 5 stage recruitment process and possess a Working With Children check. Our HR Manager James personally screens and interviews all of our tutors. Our CEO Gen then runs a training session to ensure every single tutor is prepared and ready to begin working to our high standards.

I have more questions?!

No problem, we can help with all of your questions. 

  • Simply call the office on 1300 698 886 and speak to our Education team who can assist.
  • Arrange a time for us to call you.
  • Fill out the contact form and we will be in touch.